Refund policy

Refund & Return Policy

All sales are final. We do not accept returns.

However, if you receive a damaged item or there is an error with your product (such as a defect or incorrect item), we will make it right. Depending on the situation, we will offer either a replacement or a full refund at our discretion.

To be considered for a replacement or refund, please contact us within 5 days of receiving your order at info@caskal.ca with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

Requests will be reviewed on a case-by-case basis. We reserve the right to determine whether a claim qualifies for a replacement or refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your images, and let you know if the refund or replacement was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@caskal.ca.

We have a 5-day refund or exchange policy, which means you have 5 days after receiving your item to inform us you would like a refund or replacement. 

To be eligible for a refund or replacement, your item must be damaged or have a flaw in the product. You’ll also need the receipt or proof of purchase. 

To start a refund or a replacement, you can contact us at info@caskal.ca. 

If your refund or replacement is accepted, we’ll send you a refund or a replacement within 10 days

You can always contact us for any return question at info@caskal.ca.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or your order within 14 days, for any reason and without a justification.  You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your images, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@caskal.ca.

No returns or exchanges